SHIPPING & RETURNS
We ship to most part of India. BUY91 offers shipping promotions, at which time Indian customers receive free shipping if they spend over a certain amount. These promotions change periodically. To keep updated with our latest shipping promotions sign up for our emails.
FOR ORDERS WITHIN INDIA
The processing time for orders is 3-5 business days. After that, delivery time is 7 to 10 business days. Please note that during holidays or national emergencies, this time may vary. We are not responsible for any shipping deliveries that may be affected by natural occurrences, transfers from local carrier in your city or air and ground transportation strikes or delays.
All sales are final. Please note, BUY91 reserves the right to refuse all returns.In the unlikely event that a product arrives not as described, we will only send replacements for damaged products within 7 days of receipt of the package. Customer has to contact BUY91 via email at firstname.lastname@example.org within 48 hrs. of receipt of the damaged goods at their shipping address. Customer must inform us the order number, order details, the damaged product you are wanting to return and the reason for return along with supporting pictures and packing slip. . All replacement/refund requests sent to us are checked by our Replacements/Return Department. If we find any information defies the terms & conditions of using the website, we at our sole discretion could cancel such order.
Cancellation before shipment: If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on email@example.com. In such cases, the order will be cancelled, and the money will be refunded to you within 3 to 5 business days after the cancellation request is duly processed by us.
In case of cancellation before shipment, we process the refund within 3 to 5 business days after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
In addition, we also provide the hassle-free option of refund through special BUY91 coupons, which can be used during future purchases.
We will provide replacement of the product within 7 working days after the product has been delivered, in case you have; received item(s) in poor, damaged or mutilated condition or; received an item(s) that is different from the item(s) that you have ordered with us. Customer has to contact BUY91 via email at firstname.lastname@example.org within 48 hrs. of receipt of the goods at their shipping address. Customer must inform us the order number, order details, the product you are wanting to replace and the reason for replacement along with supporting pictures and packing slip. All replacement/refund requests sent to us are checked by our Replacements/Return Department.
In what time will I receive my Order?
Processing time for an order is 3-5 business days. After that, delivery time is 7 to 10 business days.
How can I get in touch with the customer service team?
You can always write to our Customer service team at : email@example.com We usually reply within 2 to 3 business days.